Human Resources (Chatbot Integration)
Case Study
Human Resources (Chatbot Integration)
The customer is a publicly traded company with global offices and with 70k employees. The customer is a digital transformation enabler and services company with head quarters in the USA.
The Problem
With 70,000+ employees spread globally, the customer faced challenges in managing HR requests, leading to higher employee attrition and dissatisfaction. The customer implemented a powerful NLP-driven chatbot (knowledge bot) to address this issue. However, they lacked the analytics component within the chatbot, which became critical for better decision-making.
The Solution
BIRD’s architecture was built to integrate seamlessly with third-party applications, including chatbots. APIs were exposed to authenticate and authorize users with the appropriate permissions, enabling real-time execution of NLP queries within BIRD. BIRD’s NLP capabilities were used extensively to convert English-driven questions into SQL queries, fetching real-time results for users to aid decision-making and allow further exploration through the chatbot interface. Data and visualizations were dynamically served from BIRD to the chatbot.
The Results
- Significant cost savings due to automated analytics, reducing the need for human intervention.
- Real-time insights provided through the chatbot interface, enabling better decision-making for the customer.
- The customer was able to implement end-to-end governance into the chatbot using a powerful API-driven authentication and authorization mechanism, particularly critical for HR-related processes.