Government
Case Study
Government
The client is a government body responsible for managing a state’s municipal administration. Their duties include collecting residential and commercial property taxes and addressing public grievances.
The Problem
The department sought greater transparency in tax collections, outstanding dues, and revenue trends across the state in near real-time. They aimed to build a core dashboard for top officials with drill-down features. However, due to the sheer volume of data, they struggled to aggregate and display trends effectively.
The Solution
BIRD developed a tailored cockpit dashboard for the client, offering pre-proceeding and post-proceeding scenarios with drill-down capabilities to an ‘n’th level. The dashboard also featured a drill-through function, providing near real-time access to billions of records.
The Results
- Near Real-Time Insights: Top management received the core dashboard they needed in near real-time, enabling quick, fact-based decision-making.
- Robust Governance: A robust governance system was established, allowing dashboard access to ground-level staff responsible for tax collections.
- Root Cause Analysis: The solution helped top management understand and address root-level issues efficiently.
- Data Consolidation: The challenge of consolidating data from multiple sources was effectively resolved.