Automation

Case Study Human Resources (Chatbot Integration) The customer is a publicly traded company with global offices and with 70k employees. The customer is a digital transformation enabler and services company with head quarters in the USA. The Problem With 70,000+ employees spread globally, the customer faced challenges in managing HR requests, leading to higher employee attrition and dissatisfaction. The customer implemented a powerful NLP-driven chatbot (knowledge bot) to address this issue. However, they lacked the analytics component within the chatbot, which became critical for better decision-making. The Solution BIRD’s architecture was built to integrate seamlessly with third-party applications, including chatbots. APIs were exposed to authenticate and authorize users with the appropriate permissions, enabling real-time execution of NLP queries within BIRD. BIRD’s NLP capabilities were used extensively to convert English-driven questions into SQL queries, fetching real-time results for users to aid decision-making and allow further exploration through the chatbot interface. Data and visualizations were dynamically served from BIRD to the chatbot. The Results Significant cost savings due to automated analytics, reducing the need for human intervention. Real-time insights provided through the chatbot interface, enabling better decision-making for the customer. The customer was able to implement end-to-end governance into the chatbot using a powerful API-driven authentication and authorization mechanism, particularly critical for HR-related processes. Download