Automotive - Warranty Analytics

The prevalent global competition in manufacturing sector has resulted in evolution of warranty programs into tools for managing costs, tracking fraudulent claims, and driving customer satisfaction. This has in turned resulted in a persistent demand for enhancing product quality and reliability. However, lack of approaches to detect defects and reduce claim expenses, is having a detrimental effect on the manufacturer’s brand. Manufacturers spend a great deal of money on warranty costs, something between 2 to 5% of sales. Thus, even a small change in the claim payment can have a huge impact on bottom line and improve customer satisfaction.

Warranty analytics seems to be the only key to identify root cause of possible defects and provide possible solutions by transforming raw data into meaningful insights with actionable plans. Organizations not only require the right analysis techniques but also good information technology systems to enable data collection and integration of various databases across the departments.

Despite availability of many warranty analytics software in the market, implementing them is still a challenge for the organizations. Below given three reasons illustrate the existing loopholes in current analytics solutions:

The warranty analytics software is not specifically architected analyzing for warranty specific data, especially technical jargons used by the technicians. Also, the tools do not have necessary algorithms or models to build warranty specific reports showing trends, specific skews, heatmaps and diagnostics.

Current warranty analytics platforms lack proper data analyst support to prepare, detect, and tackle real time errors before uploading the data.

Lack of warranty data expertise also makes current analytics platforms incapable of finding exact happenings and form predictive model for decision making.

Warranty

How BIRD helps Warranty Analytics

BIRD’s powerful full-stack data management and augmented business intelligence platform provides the one stop solution to collect, process and analyze complicated warranty specific data with appropriate warranty data expertise. Utilize our specially designed algorithms and tools to easily model, analyze and visualize tons of complicated data to instantly recognize product shortcomings, and provide relevant warranty services.

Forecasting failure rate

Forecast number of claims for the next 6 to 12 months. Get forecast with respect to product categories, models and even down to part level. Use forecasting to plan for inventory, budget and model warranty agreements. Perform of root cause analysis on models or parts not following estimated failure rate.

Automated claims processing

Automate warranty claim rejection or approval through advanced machine learning models. Save hours in doing manual processing of claims. Use advanced machine learning models to detect more patterns in claims. Train and develop models to reduce rejections of claims.

Fraud detection

Use advanced deep learning and text analytics to detect anomalies and questionable patterns in the data. Mark various claims to dig deeper into the outliers. Identify exploited patterns to subsequently improve warranty processes. Take preventive and proactive steps in product management, thus saving millions.

Supplier segmentation

Segregate different suppliers on basis of failure rates, delivery times and other SLAs. Analyze patterns in each of supplier segment to constantly monitor SLAs and take subsequent decisions for related supplier.

Key benefits with BIRD

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Eliminate data silos

Use our connectors to integrate your data one place

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Predictive insights

Use multiple ML models for forecasting, prediction and text analytics

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Self-service

Avail real time analytics with advanced visualizations

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Universal data model

Create single data model with multiple fact tables

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Modern ELT

Use high performance and extensive data preparation features

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Big Data architecture

Event driven architecture to ingest and process real time data

Augmented analytics through BIRD

Leverage BIRD’s augmented analytics feature to achieve solutions for all types of queries ranging from simple search keywords to complex human queries in natural language format. BIRD’s advanced analytics approach utilizes combination of machine learning and natural language generation to instantly display any kind of searched report or patterns.

BIRD comes with an in-built library of analytical functions and algorithms which would run in the background to analyze data and predict business outcomes. Leverage these predictions to simulate impacts of all decisions and alleviate any possible risks. Enable your business to transit from:

Reactive to
Proactive
Post-mortem to
Pre-emptive
Static to
Dynamic
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Get into action from Insights

Leverage BIRD’s automated insights to take relevant business actions by identifying growth opportunities and prevailing loopholes. BIRD uses artificial intelligence and machine learning techniques to transfer raw data into recommended actions. It delivers personalized in-context information and helps save time from analysis to action.

The powerful and collaborative on-the go storyboards ensure that the insights are displayed seamlessly, regardless of user location, and more importantly, on time to take key business decisions.

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BIRD has been certified for the internationally recognized ISO 27001:2013, HIPAA, and GDPR standards that endorse the company’s commitment to high standards and security controls.

BIRD is the fastest Big Data analytics platform

offering full-stack BI & AI-driven analytics

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